Cancellation Policy

Orders can be cancelled upon customer's request any time before they are processed. We follow the practice of verifying orders with a maximum number of 2 confirmation calls. If left unattended, your order will be cancelled. Scentsation may cancel orders for any reasons which may include:

  • Out of stock
  • Items Pricing or technical issues
  • Credit card payment is declined by the using financial institution.

In case of cancellation or required modification of the order, you shall email our customer care department at reachus@scentsation.com.pk or call us at +92-21-35058949 and speak to our customer care representative who shall make the required changes for you.

 

Please Note:
You cannot cancel your order once the product is dispatched at your doorstep.