Orders can be cancelled upon customer's request any time before they are processed. We follow the practice of verifying orders with a maximum number of 2 confirmation calls. If left unattended, your order will be cancelled. Scentsation may cancel orders for any reasons which may include:
- Out of stock
- Items Pricing or technical issues
- Credit card payment is declined by the using financial institution.
In case of cancellation or required modification of the order, you shall email our customer care department at firstname.lastname@example.org or call us at +92-21-35058949 and speak to our customer care representative who shall make the required changes for you.
You cannot cancel your order once the product is dispatched at your doorstep.